Capability to default a solution mathing option

Idea ID 1670725

Capability to default a solution mathing option

0 Votes

Currently, there are no way to default the solution matching to an item in particular. This would help by suggesting up front the most appropriate choice in a general matter. From there, user would also be able to select another matching solution. Also, if the system could remember the user's choice, or set a default choice at the user level, or role.

4 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

now in service manager, we offered user several solution matching actions, e.g. find an incident with a matching service or CI, find an incident with a matching title, and allow user to choose which action he is looking for.

Could you please clarify what kind of default solution matching you are looking for in requested senario?

Regular Contributor.. Regular Contributor..
Regular Contributor..

For example, when creating a new incident, you will have a list of match type, the customer is asking the capability to have one in the list selected by default.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for sharing your idea in this platform. Based on number of votes and lab assessment, we will not consider this idea in SM roadmap.

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