Idea ID 1657392
When you either close or escalate a Interaction our helpdesk would like more informations in the message log (web client - the little bell)
They would like to see for the last 3 to 4 entries the SDnumber (as shown today) and the contact id
Furthermore they would like it, when you make an update on an Interaction or on a Request, that the number where shown in the message log. Now it's only when you update an IM that the numbers are shown.
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