Choice to decide to create a service or a support request

Idea ID 2759946

Choice to decide to create a service or a support request

0 Votes

everytime you create a request via the button in the portal (not using an offering) or in the request management module via the "new" button, you create a support request. You can't choose later on to switch to a service request. It would be great if the user could choose (or the admini could enable this option). The workflows are different.

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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