Custom action buttons in Service Portal

Idea ID 2802624

Custom action buttons in Service Portal


It would be great to be able to disable some OOTB action buttons in the Service portal, especially button "Mark as Solved" for IT Support Offerings.

Great benefit would be also to be able to create several own custom fields in the Service Portal.

In our customer environment we are trying to prepare solution, which would allow end user to withdraw and urge their requests. OOTB button "Mark as solved" is available only in case of IT Support Offering, but our customer needs to have these two functionalities for both IT Support and IT Service Offerings. When we create workaround solution for request urgency and withdrawal, we cannot disable the "Mark as Solved" button, which could be a bit confusing for end users.

Thank you

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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