Idea ID 1665328
When users use smart search to look for knowledge documents or information from any existent knowledgebase in the system, administrators want the ability to define what knowledgebases they want to be displayed first in the list of results instead of the current logic defined by IDOL. For example, if the search results includes data from 3 knowledgebases like knowledge, interactions and incidents, IDOL logic will define the logic but administrators want to show first all knowledge articles, then incident data and finally interactions. That ability is what administrators are looking to be able to define
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