Delegate Approval from the Portal

Idea ID 1668618

Delegate Approval from the Portal

Many users that need to approve things do not access the "backend Service Manager".  They should be allowed to delegate their approval directly from the Portal.   We customized 7.11 to do this - but not we can't do that using the Portal

5 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Micro Focus Expert
Micro Focus Expert
This is a feature really important. If a user is OOO, all the approvals related to that user are stuck until the user comes back to the office. Having the Approval Delegation option in the portal (and the mobile App) gives an option to delegate approval without the intervention of the SM administrator, and let the ticket workflow continue, giving agility and flexibility.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
Micro Focus Expert
Micro Focus Expert

Delivered in 2020.02. But still not supported in Mobile app.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Delivered
 
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