Description and Solution to be available in Raw Data Report

Idea ID 2806930

Description and Solution to be available in Raw Data Report

The OOTB field Description and Solution are declared to be available in Raw Data Report, but they are not.

These fields , for Request, Incident and Change, are so important that Customer are requiring scheduled report in order to manage the service outcome according the contract.

The lack of this information on a report requires customization or additional software layer, but OOTB solution should be the best option.

This need to be available also according the official documentation.

Best Regards, Silvio

2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

If the idea is to be able to put the equivalent of views (table format) on the dashboard, then I would say yes to adding Description field.

Regards,

Ben

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.