Detected CI to drive Suggested Service

Idea ID 2776909

Detected CI to drive Suggested Service

0 Votes

When raising an Incident ticket, we have the ability to use Detected CI which a is a really great feature. 

Within the Incident Details, we also use SMART capabilities to suggest Service based on text in the Title and/or the Description fields. This too is a great feature.

In 2020.02 release we are not yet using the Detected CI to drive suggested Service. If a detected CI is part of a service model that would be a good indicator of a suggested service for the incident details and should probably override the text entered into the ticket.

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.