Email integration - redesign the reply template

Idea ID 1648527

Email integration - redesign the reply template

0 Votes

Redesign the layout of the reply template so that all the instructions and token details appear at the top of the template so that the response from the customer can be posted below. We believe this would reduce confusion about where to add the reply text and the likelihood of the token being deleted. 

Existing template:

----Add your comment within the section below----

 

--------------------------------

*****Do not delete or change the authentication information below this line!*****
*****Token:15241496595286y2PASkRnFNgR1b4Cj1a*****

 

Proposed template:

 

*****Token:15241496595286y2PASkRnFNgR1b4Cj1a*****

*****Add your comment below*****Do not delete this section****

Tags (1)
3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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