Email logging in SMAX

Idea ID 2807575

Email logging in SMAX

Hello,

We need to quite often to search SMAX logs for various of reasons one of those are Email problems. Right now SMAX logs only "from" address but not the "to" address. 

Right now we need to first check the problematic ticket number in SMAX, then we go into SMAX logs to search for this request id and after that one needs to go into SMTP server logs to find out who was the receiver in the email.

It would help tremendously if the actual receiver would be logged into SMAX logs.

Log file in question is global-volume/logs/xservices/platform/itom-xruntime-platform-******/maas/maas_mail.log

Tags (2)
4 Comments
Acclaimed Contributor.
Acclaimed Contributor.

two suggestions to improve:

  1. Add a debug option for mail logs to get more information if needed.
  2. Add email event log  in the agent interface. As this is often needed for notification/email related issues investigation.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Agree that solving e-mail issues right now is pretty hard to impossible right now. Difficult to find if an e-mail was actually send to the mail server, and which recipient.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

I also agree with @Misaq suggestions. This is especially pertinent in a SaaS environment where the Tenant owner does not have access to the suite/bo.

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