Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE

Expose articles attachments on the portal

Expose articles attachments on the portal

0 Votes

Hello,

When an article is published and contains attachments, it's not possible to consult the attachments of that article from the portal.

We would like to be able to allow our users to consult the document attached to the articles from the portal.

Could you please add that functionality ?

Thank you

 

 

Tags (3)
2 Comments
Micro Focus Expert
Micro Focus Expert

Hello,

For knowledge articles, documents needed to be exposed to the end users should be included in the Description, either by drag and drop or by using the Rich text widget edit capabilities.

Documents added as attachments to the record should be intended as internal information for the agents.

Best regards,

Brindusa

Micro Focus Expert
Micro Focus Expert
Status changed to: Already Offered
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.