Extend Favorite settings in SMAX

Idea ID 1676867

Extend Favorite settings in SMAX

In addition to increasing the maximum number of articles an Agent can save as Favorites to 30, we'd also like to see the Favorite functionality extended to Offferings. Our Agents find Favorites a useful feature but the maximum limit of 10 is not enough to cover the range of topics we support.

The same functionality would be useful for Offerings, we have a core that are used on a regular basis for high volume tasks e.g. password resets. This would also speed the selection of offerings rather than wait for SMAX to suggest the offering required.

2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

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