Extended functionality/search options for Hot Topic Analytics for Knowledge

Idea ID 1675272

Extended functionality/search options for Hot Topic Analytics for Knowledge

Customers requests need for more detailed information in the hot topic analytic. Today they see the frequent search in the service portal, and the request created. They would like to see the trends for articles, requests and search, over time and in combination, not only the actual hit number.

Customer also asks for more detailed information, like:

  • where did the user come from before reading an article or created a request (did they search or choose from category tile)?
  • if a user read an article, does the user end up creating a request?
  • the articles popularity over time (is one article about payroll more popular during end of month)?
4 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: New Idea

Hi @Sissel can you please add how this information would be used/why it is valuable? 

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

 Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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