Extending Routing defitions (Company)

Idea ID 2801882

Extending Routing defitions (Company)

Hi,

It would be great, if the SMAX Routing Definitions will be extended with Company as an routing option, today are available Organization (Group), Actual Service, User role available.

Some of our customer are bigger enteprise companies with multiple subsidiary companies. They want to have common Service Desk tool, because they have very similar Service catalog for all companies, where only Assignment group differs. 

Extending Routing definition would be great benefit for solutions with this type of customers.

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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