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Flag to stop inbound emails attaching to requests

Idea ID 1791162

Flag to stop inbound emails attaching to requests

0 Votes

We have noticed that when inbound email is being used to generate requests, the email and subsequent email replies are attached to the request. The information is also scraped from the email into the request.

This seems to be duplication of data. I foresee issues with huge numbers of attachments. Current import of tenants into SMAX appears to slow down with increasing number of attachments so I think there needs to be a flag on inbound email to stop attachments if necessary.

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1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

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