Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.

Flexible approval window: ability to customize fields on a per user basis, etc.

Idea ID 2748061

Re: Flexible approval window: ability to customize fields on a per user basis, etc.

Dear Mr./Mrs.,

The approval window in SM 9.62 is exactly the same that as it was in SM 9.2 or even earlier, with no customization options available and no new functions. We think it can provide a much better user experience with some additional improvements:

  • Ability for users to customize what fields they see so approvers can quickly see the relevant data they need directly in the list of approvals,
  • Ability to sort buy any column,
  • Ability to customize the number of changes displayed (10, 20, etc.),
  • When you go to a change, and then go back to the list, it should go to the same point (if you have 30 approvals and you were on the third screen, then go back to the third screen, don't start over),
  • Ability to show changes in different colors based on customizable rules,
  • A pop up that showed additional information of the approval.

Thank you

Tags (1)
6 Comments
Micro Focus Expert
Micro Focus Expert

Great idea. One of our customer even asked about having a list where the approver could choose a option of "Rejection reasons", in order to have a quantitative analysis of rejection. Without this, the customer needs to check the response for each rejection in order to get some insights related why the approvers does not approve tickets. 

Stanum-Igalan Trusted Contributor.
Trusted Contributor.

As long as there is an option for free text, it's fine for me.

Micro Focus Expert
Micro Focus Expert

For sure, a free text could be enough, however, if you want to extract some insights you could use kind of "Hot Topics Analytics" for the Approval or Rejection comments. In that way, you can understand what and why the approvers are giving that response. For example, you could know if the majority of rejections are done because there are financial constraints, technical issues, lack of information, etc.

Micro Focus Expert
Micro Focus Expert

There is an opened idea about having a list in the Approve/deny window, in case any of you want to give it a like, head over to

https://community.microfocus.com/t5/SMA-Idea-Exchange/Approvers-in-SMAX-Service-Portal-needs-to-see-all-the-Approval/idi-p/2696366

 

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

@Stanum-Igalan could you please help clarify what is approval windows you are referring to?

Stanum-Igalan Trusted Contributor.
Trusted Contributor.

I'm referring to approval.inbox.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.