Idea ID 2806199
Entry show in SMAX history section, is using the IDs for tracking changes on requests, incidents, and change module. for example when the Owner is changed, the ticket history section will show the Owner IDs being change and not the owner display name.
When export the info for audits processes, the export data is showing the IDs, which is make it very complicated to identify the owner, users or groups value .
SMAX show the changes using the Display Name instead of IDs. It's make it readable for auditor to see the changes when exported from SMAX.
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