Hover help on fields in Service Portal offerings

Hover help on fields in Service Portal offerings

When user moves mouse cursor over any field on an offering form in Service Portal, there should be an ability to use a pop up window to display with desired information details of each field. This saves space and only the users who need the information will see it.

This feature is already present in competitor ITSM product like ServiceNow. The functionality has been requested by both exisiting and potential customers of ours.

4 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Yes thats an important improvement. I heard this requirement several times during last 2 weeks.

Micro Focus Expert
Micro Focus Expert
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement, exact design solution TBD. Check the notifications box to be emailed if the status changes.

Micro Focus Contributor
Micro Focus Contributor

Customers that I am working with want to have hover text available for fields (in particular user options) or an icon that displays on demand by the field when help text is available allowing them to select the icon.

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