Improve Approval process with the self service portal

Idea ID 1670513

Improve Approval process with the self service portal

Before giving an answer, a manager may need more information. With the actual approval process, we have only 2 answers Approve or Deny.  So he is not able to ask for more information. 

On the detail of the request, we could add the Interaction/discussion feature. In this case he could easily ask to the requester to provide him additional justification and all answers will be tracked in the record.

Tags (1)
4 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Micro Focus Expert
Micro Focus Expert
Adding some additional ideas: 1. an additional panel to show some info from the ticket fields. 2. To have a list of options to say which was main reason of the approval/denial of the ticket, eg, Technical reason, Finantial reasons, Regulatory reasons, Out-Of-Strategy reasons, etc
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.