Improve smart analytics suggested solutions

Idea ID 1789595

Re: Improve smart analytics suggested solutions

Hello,

 

Right now the suggested solutions module of smart analytics returns a list of requests, incidents and articles.

An improvement would be to be able to choose the type of record to return to be able to select articles only by example.

 

Thank you

 

Tags (1)
5 Comments
Micro Focus Expert
Micro Focus Expert

Hi @Mess - is this from the request, live support, other? 

Is the reason becuase you know what you're looking for, list is too long, etc.? 

Mess Outstanding Contributor.
Outstanding Contributor.
Hello,

Yes it's because we want to priorize the articles others the solutions of
incidents and requests
Micro Focus Expert
Micro Focus Expert

So you're asking not for a filter, but to actually remove the other options? 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

I think this is a good improvement to add to SMAX.

for example, in this screenshot, I can see 50 suggested solutions with a very large scroll.
It will be fine if I can filter on the fly, by Incidents, articles or requests.

 

IgMoreno_0-1579036876609.png

 

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