Improve survey results management

Idea ID 2759255

Improve survey results management

0 Votes

Hello,

We would like to have the possibility to create operational report and operational raw data report on the survey results.

That functionality would help our Service Desks to analyse in real time the feedbacks of the requests of their clients, by allowing them to have a list of request were the clients wasn't satisfied by the answer brought by the Service Desk.
In those operational report we would like to have the possibility to choose all the fields of the survey result and fields of the related records (request and person) tables.
We also must be able to do filter on the fields of the survey result table and on the related tables fields.

The client wants to be able to have a report with the list of tickets where the client was not satisfied, the ID of the request must be displayed in that list and clickable to open directly the request.
If the report is displayed as a graph, each group must be clickable so that the user is brought to the request list with the filter defined on the report allowing him to see the detail of the group.

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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