In Hot Topics Analytics in the Problem and Knowledge and other modules

[Hugo PARLIER]

Requested functionality :

In Hot Topics Analytics in the Problem and Knowledge modules, allow Requests or Incidents to be filtered by other fields than just Service

Additional fields to support for filtering (in order of decreasing priority) :

• IncidentToCompany
• RegisteredForLocation
• Priority
• CreatedTime (range)

Use case :

In a MSP context, requests and incidents often need to be kept appart by related customer. Hot Topics Analytics will then only be usable if it allows looking at tickets of a particular customer.

[Steve Anderson SMA-X]

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.