In Self-service portal under "your request" view is not getting Auto refreshed

Idea ID 1685680

In Self-service portal under "your request" view is not getting Auto refreshed

 

 

 

In Self-service portal under "your request" view is not getting Auto refreshed when there is a change in the ticket

Steps to reproduce

Step 1: Customer raises a ticket via Self Service Portal

Step 2: Customer Opens the ticket and check the status of the Ticket in “Your Request” and checks the Phase of the ticket to be in “Classification” Phase

Step 3: Agent opens the same ticket and assigns the ticket to himself (Change of Phase from Classify to Fulfillment/First Line Support)

- Customer stills sees the ticket in Classification Phase ( Unless he logs out and logs in again or refreshes the Page / goes to previous page and returns to the ticket)

i.e Dynamic Refreshing of forms are not happening

2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

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