Include Duration and Mean Response Time as options for the SLM Monthly Process Result – sla response

Idea ID 1649405

Include Duration and Mean Response Time as options for the SLM Monthly Process Result – sla response

Service Manager

Details

Our customers want to get SLM Monthly Process Result – sla response Reports that include "Mean Response Time" or "Duration" Metrics but that is not an option in the drop down list, please see attached file for better understanding.

 Scenario

 When trying to include some kind of Metric for Response time or Duration of Problem tickets.

 Workaround

 No work arounds.

 Unacceptable

 That the desired value is not an option in the drop down list when that is a widely used measure.

 Required 

"Mean Response Time" and "Duration" are included as options to obtain reports by those fields so that it can be shown in the report as a Staple or Curve.

Tags (1)
3 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@mrgb 

we checked my SM, there is “Mean Response Time” listed in the drop down list. If in environment, there is no such field, please let them check the datadict settings of slaresponse table.

Micro Focus Expert
Micro Focus Expert

Hi Ming-Feng,

you get it in the drop-down list of the Stack Field but not of the Metrics - see the screen shot in the first post .  I have checked this OOB.

And the Duration is not listed.  Also not in the Stack Field.

regards

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
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