Integrate follower function to service portal

Idea ID 2770765

Integrate follower function to service portal

0 Votes

one of our end customer has asked me to submit this idea

Our customer are allowed to open incidents. Actually there is a workaround using our call center to create an incident in SMAX. After opening incidents it's not possible to see them without follower function. It would be very helpful to integrate incident module and follower function to ServicePortal.

Maybe someone has an idea for a workaround yet to get our customers happy? 

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Hi feugue,

End users should be submitting Support Requests, not Incidents.  You can create an Offering that will automatically create an Incident using automated tasks and business rules.

Thanks, Steve

 

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