Live Support - the requested by and requested for fields do not update with a new person search

Idea ID 2771532

Live Support - the requested by and requested for fields do not update with a new person search

If I am in a new Live Support window and do a search for my own name using the Person field, it automatically fills in my name into the Requested by and Requested for fields, which is great..:

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However, if I search for another person's name in the same window without refreshing, it does not update the Requested by/requested for fields in the form. 

kingj_1-1585823683757.png

The requested by and requested for fields should reflect the new searched name automatically, or there should be a button that can be clicked to have the form fields reflect the search information

 

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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