Idea ID 1651904
Manipulate the right navigation pane for Service Portal
User Story: As an end user, I want to open the external chat bot so that I can use it
User Role: end users, portal users
Requirement: to be able to open an external chat bot (or hyper link) from the right navigation pane
Benefit: to quickly launch the external bot inside the portal
Value: Less time spent while trying to find the chat bot icon on desktop.
Detailed Description: In main portal page also in the read articles page, end users’ needs to have a link (to open an external chat bot) on the right navigation pane where there is “activate mobile app”. The solution can be to be able to add links to there
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