Idea ID 2748844
I would like to have an option to merge multiple requests into one. Usually this is needed when for example some monitoring application is creating more than one request about the same subject.
One option how to implement this into the UI is shown below. First, one selects all the requests that needs to be merged, then select "Merge records" and then one selects what will be the parent ID of the merged records. The description of the merged records could all be then consolidated into this one parent request.
At the moment SMAX does not have a proper way to handle this kind of situation rather one needs to go all of them through one by one (which takes a lot of valuable time from agents).
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