Multiple subscriptions on an actual service visible to End Users

Idea ID 1651668

Multiple subscriptions on an actual service visible to End Users

SMAX allows End Users to have multiple subscriptions realized by the same actual service.
However, in the portal only one subscription is shown to End Users.
All subscriptions are visible to agents, using SACM.
End Users should be able to view all their subscriptions too.
End Users must be able to view their multiple subsciptions on the same (generic) actual service, the related requests, and their personal uri (sourced by the fulfillment). Otherwise End Users won't be able to manage these type of subscriptions.

Example:
End Users need subscriptions on different functional emailboxes.
Those functional emailboxes have a different lifecycle, hence separate subscriptions are needed.
In general, we need this for personal uri's delivered by third parties. Like mobile phone numbers (not the phone, nor the SIM, just the ability to use the phone number on the third parties infrastructure).
SMAX shows non-expected behaviour in allowing multiple subscriptions, but just showing one to End Users.

 

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Community, please give your examples of where you have more than one subscription to the same service when you place your votes! 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Delivered

This idea has been implemented in product release 2019.08. Check out the release notes for details. Thanks to all of our contributors for helping us continue to improve our products!

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