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New Idea: Ability to add custom attributes to SMA End user portal

New Idea: Ability to add custom attributes to SMA End user portal

New Idea: Ability to add custom attributes to SMA End user portal.

Reason: All my customers are using custom attributes in the end user portal. come of them request conditional attributes in the end user portal for incidents.

It is big issue for them if the end user portal doesn’t support it.

 

Our customers always request to customize everything. Ability to customize almost anything was the biggest competitive advantage to select Service Manager.

 

 

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11 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

 @Lucie Vlckova  per my comment on the two duplicate ideas you logged, we need more details about the idea. please.  Which fields or type of field specifically in SM is not aggregated to the SMA Service Portal, and provide a couple of use cases. We know that customers will add custom values, but in order to identify the best solution, additional context is needed. 

Micro Focus Expert
Micro Focus Expert
Some customers add fields to the Interaction record, just to mention some, data related to the user itself like location and user info, also, there could be data related to the request, like duration, or other data filled by the Service Desk. Some of those fields are required to show in the user portal. SRC was capable of that and customers expect that functionality in the new portal.
Lucie Vlckova Respected Contributor.
Respected Contributor.

I request the ability to add any SM attribute (number, Boolean, text, date and array) to the any form for interactiction record in the end user interface. My customers are using several different attributes in the interaction.

For example array with notified persons. (All the persons are notified about updates of the interaction).

A customer has several custom organizational attributes and the assignment group is calculated from it.

A customer has some information about Cis because they do not have good configuration database.

A customer has some information about the SAP cost center identifications.

And other.

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

@Lucie Vlckova could you please help clarify which forms you need customization capabity? the requirement you mentioned are too high level, and we need more detailed customer use case to help us identify the right place for customization support

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Trusted Contributor.. Tamer_Saber Trusted Contributor..
Trusted Contributor..

This customization is a must as i am working on implementing SMA-SM and the customer need some basic customization in the details form and in the creation form however the solution is totally not customizable which put us as an implementation team in a very critical situation and already some customers try to avoid service portal due to it customization limitation this is very urgent and top feature need to be included 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

Great news, this idea has been accepted on our product roadmap, timing TBD. Check back for updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
jraile
Senior Member.
Status changed to: Delivered

Delivered in SMA 2019.05

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