No Option to view the approval Status & pending with whom details.

Idea ID 2754937

No Option to view the approval Status & pending with whom details.

In the end user portal users are not able to see the approval status and pending with whom

5 Comments
Micro Focus Expert
Micro Focus Expert

Hello,

It is possible to add this information using a custom field and a couple of business rules.

Please check the related discussion:

https://community.microfocus.com/t5/SMAX-User-Discussions/Is-it-possible-to-show-the-current-Approver-in-Service-Portal/m-p/1664255

Best regards,

Brindusa

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

@Brindusa Kevorkian 

 

The solution using business rules has been tested in our environment, however the o/p is not friendly to users.

Its a RIch_Text field which lists all the approvers and their status, and in case where we have 4 different approval tasks configured with groups (with 3 members each) the o/p shows 12 lines with status as approved , pending or cancelled. This creates a lot of confusion.

 

It would be beneficial if either the name of approvers or title of approval task is available on the end user interface for easy tracking of request

 

regards

Tarun Kumra

Honored Contributor.
Honored Contributor.

We also have customers who have requested this! We solved it by adding business rules which adds a status update in the comments saying something along the lines of "Your request is pending the approval of your manager". 

However, the customer would like some more detailed information, such as the name of the approvers as well as who the approval is pending on at the moment. 🙂 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Duplicate

Thanks for submitting your idea! It looks like this is a duplicate with this one https://community.microfocus.com/t5/SMA-Idea-Exchange/Displaying-approval-chain-on-SMAX-portal/idi-p/2697596. We are closing this idea; please add your comments and vote to the duplicate.

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