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PTxxx in Interaction Title field for SMA-SM

PTxxx in Interaction Title field for SMA-SM

0 Votes

Mixed Mode Scenario 1 - SMA-SM Service Portal and Service Manager 9.52. Interactions are having "PTxxx" added to the beginning of all titles on Interations. This causes confusion and makes searches not work as expected.

 

We do want and need the PTxxx to be populated into the Propel Order ID fields (which it already is), but it should not get appended to the Title field as well.

3 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

this idea has been accepted on our product roadmap, timing TBD. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
jraile
Senior Member.
Status changed to: Delivered

Delivered in SMA 2019.02

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