Possibility to change the label for urgency field "How is this affecting you? " in Service Portal

Idea ID 2703488

Possibility to change the label for urgency field "How is this affecting you? " in Service Portal

We need a flexibility to change the label in Service Portal for the urgency filed "How is this affecting you" as currently that is not possible.

At the moment we can only customize the following:

https://docs.microfocus.com/itom/SMAX:2019.08/SetTheme
https://docs.microfocus.com/itom/SMAX:2019.08/SetFeature
https://docs.microfocus.com/itom/SMAX:2019.08/SetConfig

 

It will be really convenient to be able to choose the Label for the urgency field "How is this affecting you" .

 
 
 
2 Comments
Micro Focus Expert
Micro Focus Expert

Hello,

The label mentioned is a special one, dedicated to the Portal. If you remove the priority field from the relevant form, then save the form, then add the field back, it should use the same label as defined in the Studio.

Best regards,

Brindusa

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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