Possibility to remove “How is this affecting you” from service portal

Idea ID 1675309

Possibility to remove “How is this affecting you” from service portal

In service requests, normally we don’t use the Urgency field, called “How is this affecting you” in the portal. Still this field is visible when you look at you requests in the portal. This is very confusing for the end users.

We need functionality to be able to remove this field from the portal, fx based on offering.

 

urgency.png

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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