Idea ID 2765868
Scenario: Users coming in a shift and are logging incidents for the same problem multiple times.
Expectation: When an incident is already logged for a particular CI and if the next user comes in a different shift and tries to log an incident with the same CI it should display the history of the incident before actual logging of the incident.
Final Goal: We want the operator to be intimated by SM before any duplicate ticket is generated with the same CI.
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