Print record for incident/request/change...

Idea ID 1795252

Print record for incident/request/change...

Hello,

Our users would like to have a print finction to allow them to print the information of a ticket from the detailled view or the preview view accessible from the list of records.

That function would work like the send by email function to allow them to extract as a pdf the information of the ticket.

Thank you

Tags (1)
8 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Honored Contributor.
Honored Contributor.

I have the same problem.

What I plan is to created an external application that will call the REST API.

 

Member.

Hi, This will avoid us making some screen copies. It would be much more professional to be able to edit and share a pdf document

Jean-Philippe

Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

We have a checkbox for print in the form, When checking the box, a OO jobb sends the content of the request to a print que. It works, however it's not very elegant. Should be fixed inside smax.

Contributor.. Contributor..
Contributor..

There are a lot of ideas with print funtions, why not develop an function to print and share for all modules? 

Contributor.. Contributor..
Contributor..

Here are a lot of ideas with an printing function, it would be great to develop an printing and sharing option for all modules in SMAX

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

print function is useful for on field services as well, for instance when a technitian must to replace a broken PC and provide a new one to the user, he often need to print a form with relevant data (End User name, S/N - Asset tag of PCs, all information available in the request)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

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