Proper suite metrics

Proper suite metrics

Currently, there is no good way to actually monitor SMAX and what's happening inside it. There should be an endpoint for reading metrics from SMAX, not just by using the REST API to get indirect results which then have to be processed in some way.

For example:
- Number of logged in users (per tenant)
- Number of logged in agents (per tenant)
- Used license count (per tenant, per license-pool)
- Number of open sessions (per tenant, per cluster)
- Number of open incidents, requests, etc. (per tenant)
- Total user count (per tenant, per cluster)
- Active user count (per tenant, per cluster)

Especially since Prometheus & Grafana is the recommended way to monitor SMAX [1], I think it's only fair that it should expose some metrics (specific to SMAX, not just metrics from Kubernetes) for it to read. This would make profiling of the system easier, it would give us the possibility of making better reports for our customers if they want it, etc.

[1]: https://docs.microfocus.com/itom/SMAX:2019.05/SMAXFAQ

2 Comments
RolfF Super Contributor.
Super Contributor.

We have requests from multiple customers for this. There are also requirements in some RFPs for this level of monitoring and reporting.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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