Remove authorized domains for e-mail

Idea ID 1766764

Remove authorized domains for e-mail

For using the e-mail integration, the e-mail sender has to be

  • A known user or contact
  • From a domain listed in authorized domain

To add all the domains into the authorized domain field is a time-consuming job for tenant admins. We not see why it should be necessary to use the authorized domain list in SMAX. If the users is known and registered as user or contact, it should be enough for the e-mail integration. We would like an option for skipping the authorized domain list.

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5 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Super Contributor.. Super Contributor..
Super Contributor..

Hi Team

For using the e-mail integration, the e-mail sender has to be

  • authorized domain feilds to make case In-sensitive 

To add all the domains into the authorized domain field is a time-consuming job . We would like an option make authorized domain feild to case insensitive.

 

Regards,

Rashmi Hegde

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

After adding an email domain to the authorized domain at the endpoint, you have to restart the opb, wich potencially takes down the emailintegration for 30 min. So adding the email domains is not only an administative issue, but reduce the operational time emailintegration for smax.

In addition, using the standard emailintegration templates will fail for the new contact until the email domain is added. If the new contact try to reply on a emailintegrationtemplate by pressing "Add comment" in the email, the cotact get a "Your email domain is not authorized" response.

Contributor.
Contributor.

Having to contact technical operations to carry out a restart of the On premise bridge to allow emails from a new customer/client/contact which impacts ALL integrations on said bridge is a very strange design to be honest.

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