Report limitation in SMAX

Idea ID 2691497

Report limitation in SMAX

When we try to pull raw data from report for eg. Monthly, the records we pull are only limited to 800 records. Since the customer has so many tickets which ranges from 1000-3000 a month, it would be really helpful if they can extract all the tickets without any limitations. I

Here are the steps to replicate the issue in-house:

1. Goto Service Management --> Reports --> New Report- Operational raw data report

  Enter "Display Label" and "Filter by" Request and Save it.

2. From the "Report properties", "Filter by" Creation date and check the reports displayed.

   It shows "800+" records on the top, however checking the list of records display, it is not showing all.

 If the record number crosses 800, the records are not showing up after that (i.e, more than 800  records,the latest records are  not listing).

2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

Hi Team ,

We get always this question from Customer during SMAX implementation/Pre-Sales stage, Requesting to increase this limit or remove it . 

It will be really great if the limitation is removed or atleast the limit is increased 

 

Regards

Praveen 

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