Report limitation in SMAX

Idea ID 2691497

Report limitation in SMAX

When we try to pull raw data from report for eg. Monthly, the records we pull are only limited to 800 records. Since the customer has so many tickets which ranges from 1000-3000 a month, it would be really helpful if they can extract all the tickets without any limitations. I

Here are the steps to replicate the issue in-house:

1. Goto Service Management --> Reports --> New Report- Operational raw data report

  Enter "Display Label" and "Filter by" Request and Save it.

2. From the "Report properties", "Filter by" Creation date and check the reports displayed.

   It shows "800+" records on the top, however checking the list of records display, it is not showing all.

 If the record number crosses 800, the records are not showing up after that (i.e, more than 800  records,the latest records are  not listing).

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

Hi Team ,

We get always this question from Customer during SMAX implementation/Pre-Sales stage, Requesting to increase this limit or remove it . 

It will be really great if the limitation is removed or atleast the limit is increased 




The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.