Requirement is to auto populate user details

Idea ID 1661687

Requirement is to auto populate user details

How to auto-populate user details in SMA service Portal. I am new to SMA Service Portal. Please help to get user details auto populate like User manager, User dept, User login ID.

These details need to be auto populated in SMA.

 

Regards,

Shaffali kaul

Tags (1)
3 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@Sandy_1993 Please understood that the Idea forum is not for posting questions. If you do have some enhancement request to be submitted through idea exchange, please help provide more details about the idea. e.g. use case need to be supported...  

Thank you

Super Contributor.
Super Contributor.

Hi Ming,

Customer is running SMA-SM 2018.05 mixed mode. They would like to capture User’s Manager, Dept, Login ID. All these values should get auto-populate when user logs in SMA to raise case from SMA Service Portal.

His/Her details should get auto capture from SM like Requested for is coming, as below

yesbank.png

The information is not just for display.

It should be seen in the ticket like “Requested for” and it should be stored in the ticket also.

It seems to be a customization request - to add fields in service portal.

Please let me know if any further information is required.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.