Reset Approvals for Request Management - SMAX

Idea ID 1680261

Reset Approvals for Request Management - SMAX

Description

Reset Approvals is available for Change Management and the same is not available for Request Management .

Currently if the ticket is denied the Request is closed and the requestor needs to open a new ticket 

Benefits / Value : 

By implementing this it will save lot of time and effort of requestor rather then  raising same  ticket again and again , instead if the ticket is denied it should reset approval and move the ticket to Log or Sales Ordering phase.

Design details: 

Create a transistion line between Approval and Sales ordering . Condition of transition line is as below 

${entity.ApprovalStatus == 'Denied' && entity.CompletionCode != null}

Transition from Approval to close is removed .

I have attached the screenshot of design 

Current Scenario after implementing design 

When the ticket is in Approval phase and if it is denied the ticket moves back to Sales Ordering , after which we are not able to move ticket from Service Ordering phase , it will be stuck .

R&D and product team both informed this will be a new design and should go via Idea exchange .

Regards 

Praveen 

 

 

Tags (1)
4 Comments
Micro Focus Expert
Micro Focus Expert

Hi Team ,

 

Got an update from R&D that this will be available in Feb release 

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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