Restrict the list of users shown in "Chat"

Idea ID 1764281

Restrict the list of users shown in "Chat"

Hello,

We are considering the chat capabilities of SMAX, in order to reduce the amount of email notifications that are sent to users, for simple clarifications that are needed for some records. However, we also want to be able to "filter" the user list that is visible to each one of the users, with custom rules according, for example, to his/her Organizational Group or some other filtering condition(s). A simple user, for example, should not chat directly with the CEO.

We would like to ask for some sort of "filtering" mechanism, in order to restrict with whom each user can chat.

In this way, the user experience and involvement will be greatly enhanced, as many Customers do not agree to propose Chat to the end users without restrictions.

Thank you,


Ioannis

Tags (2)
2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

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