Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.

Reverse Lookup from Assignee to Assigned Department Not Working

Idea ID 2683927

Reverse Lookup from Assignee to Assigned Department Not Working

0 Votes

Reverse Lookup from Assignee to Assigned Department Not Working in Change Request Module. Whereas, the same is working fine in Change Task Module.
I used a sample staff ID "55447" to do the fill in both Change Task and Change Request for better understanding. It works perfectly fine for Change Task (cm3t) but not for Change Request (cm3r)

3 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

@Sadheeshan DN could you please provide details about how to reproduce the use case?

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Contributor.. Sadheeshan DN Contributor..
Contributor..

in cm3t (change task) when i enter the assignee detail and click on fill form in assignment group, it will list only the assignment group, where the assignee belongs to. Whereas in cm3r (change request), it will show the entire list of assignment group configured in system. I hope this clarifies....

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.