SLA Calculation

Idea ID 2765630

SLA Calculation

Hi Team ,


Currently we can tag services to SLA  it will be really beneficial if we can calculate SLA with different entites as well like Location and Customer .

Many times we see  that for big organization they will have different SLA's for services based on customer and location . So if we have a parameter inbuilt it will be really useful to do the calculation based on customer /location 




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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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