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SM Smart Search Query Form

SM Smart Search Query Form

Currently Smart Search is awesome, but is very user unfriendly.  Please provide a normal, 'for non-geeks" query search form to allow users to filter on various fields - you know....the kind of search forms used for virtually every search engine in the world - Except MF Smart Search.

Seriously, Smart Search is AWESOME tool, with an absolute atrocious user front end.  How could HPE/MF spend so many billions on purching this tool from Autonomy, they provide it to users with such a user interface that sucks so badly?

 

Thanks

Stacy Whetzell

9 Comments
Micro Focus Expert
Micro Focus Expert

Coding an Advanced Search form similar to the one used by Knowledge Management (i.e. SOLR) would be beneficial to Smart Analytics Smart Search.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

@Stacy-TVA  could you please provide more details about expected behaviou? e.g. what kind of filter you are looking for?

Stacy-TVA Respected Contributor.
Respected Contributor.

@Ming-Feng

We need common and configurable Search Forms, similar to what are used all throughout Service Manager (except there are none for Smart Search).

See the format names:

"total.device.view" OOTB since 10/15/2001 by "FALCON" when searching for CIs.

"probsum" OOTB since 11/07/00 updated by lisa when searching for Incidents.

SM is full of very useful Search Forms.  Practically all of them are better than what is offered by Smart Search.

Stacy

 

 

 

Micro Focus Contributor
Micro Focus Contributor

@Stacy-TVA filters in Smart Search are actually configurable. there is a column named "match" in the knowledgebase configuration page, I copied the description for this column from our public help doc below for your reference. hope it can meet your request.

 

By setting the field in this column to "true," the system indexes the field's content as an advanced search filter for Smart Search in this knowledgebase. The search engine searches this individual field with the Advanced Search filter. For example, if you set the Category field as true, this field is used as an advanced search filter. If you leave this value as empty, it applies the false value.

 

NaiLong

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Stacy-TVA Respected Contributor.
Respected Contributor.

NaiLong Wen - Thanks very much for the suggestion.

However,this soultion seems insufficient on two levels

1.  I change a lot of settings to True for Incidnet Library, yet when searching Incidents, I see no differences.

2.  The Search Filters I need, are for end users to be able to set filters on the fly, on a local level, not global.  If they search again, they should be able to reset any earlier set filters.  IE, just like Normal Query forms for Searching..

 

Thank you very much

Stacy Whetzell

Micro Focus Contributor
Micro Focus Contributor

@Stacy-TVAfor item 1, you need to reindex the incident library after you changed the configurations.

regarding to item 2, we don't support user level filter settings for now. as you know, all filters actually need to indexed into IDOL in a special way, that is why a reindex is needed. also this makes it hard to open to each end user.

 

Best regards,

Nai Long

Stacy-TVA Respected Contributor.
Respected Contributor.

But user could at least be offered means to filter based on the indexed fields in IDOL.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@Stacy-TVA in such case, this is an potencial enhancemnt reuqest, which is not supported in OOB yet

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