SMA-SM - End-User Prechat NOT customizable

Idea ID 2803691

SMA-SM - End-User Prechat NOT customizable

Currently there is no chance to customize the Service Portal pre-chat panel using standard feature in Service Manager (Service Desk ==> Administration ==> Configure pre-chat).

In the OOB only two fields are available : Description and Interaction ID.

It would be useful to add other fields to be populated by end-user.

Roberto

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2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Micro Focus Expert
Micro Focus Expert

Aadditional fields in pre-chat could be very useful to correctly route the request to the right SD group.

Example of new field could be "Topic", with a predefined list.

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