SMA-X: Ability to configure attributes to be passed when creating Incident from Request

Idea ID 1653501

SMA-X: Ability to configure attributes to be passed when creating Incident from Request

SM offers the possbility to configure an attribute mapping when creating a related record e.g.

- Interaction to Incident

This is currently not possible in SMA-X. In fact we need to write quite complex business rules which do a background update on the related record after the related record has been created.

This leads to the situation where the user is viewing the Incident which has been created from the Request but the field values which have been set in background are not visible until the Incident view is refreshed once more.

A generic solution should be implemented allowing to configure attribute mappings with script/condition capabilities for all record combinations (Request->Incident, Incident->Problem, Problem-> Change etc.)

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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