SMA-X: Live Support does not show company of user right away

Idea ID 1653444

SMA-X: Live Support does not show company of user right away

0 Votes

Company of user selected in Live Support not visible.
There is no possibility to enhance the Hover Information with additional information. The top bar shows currently the email address and the location of the user only (there would be space for more meaningful information).

4 Comments
Micro Focus Expert
Micro Focus Expert

Hi @Alan Gross1 - the top bar is reserved for information for contacting the user, and the hover pop-up iisn't configurable, however as a work-around to that you may be able to use the the “Description” field on the Person entity. The description field shows in the popup, and you can decide what to store in that field. It can also be a concatenation of multiple fields with a business rule.

I've left this one open for votes, but hopefull the work-around helps in the meantime. I do know of other customers that used it in that way. 

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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