BRIEFLY DESCRIBE YOUR IDEA
Skype for Business integration for SMA-X
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
Business End User doesn't need one more chat tool but use Skype for Business
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
Agents use SMA-X internal chat
Business End User uses Skype for Business
Agent starts to chat with Business End User from the internal chat; Business End User is pinged with Skype for Business
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