Idea ID 1789713
When we close a incident in SMA-X it will also close the corresponding event in OMi through the integration. But when OMi is at that time unavailable, SMA-X will not re-send the event update when OMi is available again.
It seems the communication is fire and forget, and no mechanism is checking if the records are actually updated.
I'd like to have a routine implemented that checks if the update has been received and handled.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.