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SMA-x to re-send event updates to OMi if OMi is temporarily unavailable

SMA-x to re-send event updates to OMi if OMi is temporarily unavailable

Hi all,

When we close a incident in SMA-X it will also close the corresponding event in OMi through the integration. But when OMi is at that time unavailable, SMA-X will not re-send the event update when OMi is available again.

It seems the communication is fire and forget, and no mechanism is checking if the records are actually updated.

I'd like to have a routine implemented that checks if the update has been received and handled.

Kind regards,

Ron Bocken

Tags (2)
2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Micro Focus Expert
Micro Focus Expert

Hello Team ,

 

I believe this should be considered in general and not tool specific (like Omi) . We have a similar requirement for a integration with 3rd party tool 

 

Regards

Praveen

 

 

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